Support

Most problems have a short answer, so the common ones are here rather than behind a contact form.

Licences

I bought a licence and lost the key

It was in your purchase email. If that is gone, reply to the receipt from the payment provider and the key can be reissued — it is generated from your order, not stored in an account.

Can I use it on more than one machine?

Yes. There is no activation check and nothing counts installs. Paste the same key wherever you use the extension.

The key is refused

Paste the whole key, including the full stop in the middle. A key for one of the four extensions will not work in the others.

Rec Local

The recording has no sound

System audio is shared by the browser only if you tick the box in its own sharing dialog when you pick what to record. Chrome offers it for a tab or the whole screen, not for a single window.

Smart zoom is greyed out

It needs a licence, and it needs tab capture, which Firefox does not provide. Open the recorder from the toolbar button while the tab you want is in front.

The file will not play in QuickTime

Some browser builds have no AAC encoder and put Opus audio inside the MP4, which a few players refuse. VLC plays it, and choosing WebM avoids it entirely.

Fillright

It filled the wrong box

That is the failure worth reporting, because the matching is the product. Tell us the site and the field label, and it can usually be fixed for everyone.

It skipped a dropdown

Deliberate. If no option clearly matches, it leaves the field alone rather than choosing something plausible — a dropdown keeps its previous value, so a wrong guess submits silently.

Nothing happened on a form inside a frame

Fields inside iframes are not filled. Injecting into every frame would also reach advertising frames, which is a poor trade for something holding personal details.

PageKeep

The text in the PDF is not selectable

Correct, and stated on the listing. The page is photographed rather than re-rendered, which is exactly why it works on pages you are signed in to.

There is a seam in the middle of the page

Some pages redraw as you scroll, and the capture joins what was on screen. A narrower browser window often avoids it.

It refused a browser settings page

No extension can capture those, in any browser.

Anything else

Reply to your purchase receipt, or use the support link on the store listing you installed from.